Privacy Policy

Last updated: 8 October 2026

Velvry ("we", "us", "our") sells perfumes and attars to customers in Pakistan. This policy explains what information we collect, how we use it, and your choices.

1. Information We Collect
When you place an order or contact us, we collect:

  • Your name
  • Your phone number
  • Your delivery address
  • Your email address (if you provide it)

We also collect limited technical information through our website, such as your device type, browser, pages visited, and how you arrived at our site (for example, from an ad).

2. How We Collect Information

  • Through the checkout form on our website
  • Through WhatsApp when you contact us or confirm an order
  • Through cookies and similar tools on our website

3. How We Use Your Information
We use your information to:

  • Process, confirm, and deliver your orders
  • Handle returns, exchanges, and refunds
  • Communicate with you about your order or your questions
  • Improve our website and our advertising

4. Payments
We accept Cash on Delivery. We may also accept payments by card, bank transfer, Easypaisa, and JazzCash. Card payments, if offered, are processed by third-party payment providers. We do not store your card details. Bank, Easypaisa, and JazzCash account details you share with us for refunds are used only to send your refund.

5. Sharing Your Information
We share your information only as needed to run our business:

  • Courier and delivery partners: your name, phone number, and address, so your parcel can be delivered
  • Payment providers: to process payments, if you pay by card or online transfer
  • Our website platform (Shopify): which hosts our store and processes order data on our behalf
  • Advertising and analytics platforms: see Section 6

We do not sell your personal information.

6. Cookies and Advertising
Our website uses cookies and similar technologies, including tools from Meta (Facebook and Instagram), TikTok, and Google. These help us understand how visitors use our site, measure our ads, and show relevant ads. You can control cookies through your browser settings, and you can manage ad preferences in your Meta, TikTok, and Google account settings.

7. Marketing
We promote our products through ads on Meta, TikTok, and Google. We direct customers to our website to place orders. We do not send promotional messages unless you have contacted us or ordered from us.

8. Data Retention
We keep your information for as long as needed to process your order, handle returns and refunds, and meet our legal and business needs. You can ask us to delete your data at any time (see Section 9).

9. Your Rights
You can ask us to update or delete your personal data at any time. Please message us on WhatsApp at +92 320 2502156. We will act on your request as soon as reasonably possible.

10. Children
Our products and ads are not intended for people under 18, and we do not knowingly collect information from them.

11. Security
We take reasonable steps to protect your information. However, no method of online transmission or storage is completely secure.

12. Changes to This Policy
We may update this policy from time to time. The latest version will always be on our website with the "last updated" date.

13. Contact Us
For any questions about this policy, contact us on WhatsApp: +92 320 2502156.