Privacy Policy

Last Updated: August 22, 2026

This Privacy Policy explains how velvryFragrance ("Site", "we", "our", or "us") collects, uses, and shares your Personal Information when you visit our website or make a purchase.

Personal Information We Collect

1. Device Information

When you visit our Site, we automatically collect certain information, including:

  • Browser type and version
  • IP address
  • Time zone
  • Cookie information
  • Pages and products viewed
  • Search terms
  • Website interaction

Purpose: To operate and improve our website, analyze traffic, and enhance user experience.

Collection Method: Cookies, log files, web beacons, tags, and pixels.

Shared With: Shopify.

2. Order Information

When you place an order, we collect:

  • Name
  • Billing and shipping address
  • Payment information
  • Email address
  • Phone number

Purpose: To process payments, fulfill orders, arrange shipping, send order confirmations, communicate with you, prevent fraud, and provide updates or promotional offers (where permitted).

Shared With: Shopify.

3. Customer Support Information

If you contact us, we collect the information you provide to respond to your inquiries and offer customer support.

Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us to request its deletion.

Sharing Your Information

We may share your Personal Information:

  • With Shopify to operate our online store.
  • To comply with legal obligations, court orders, or lawful requests.
  • To protect our rights and prevent fraud.

Shopify's Privacy Policy:
https://www.shopify.com/legal/privacy

How We Use Your Information

We use your Personal Information to:

  • Process and fulfill orders
  • Handle payments and shipping
  • Provide customer support
  • Prevent fraud
  • Improve our services
  • Send updates, promotions, and offers (where you have agreed to receive them)

GDPR (For EEA Residents)

If you are located in the European Economic Area (EEA), we process your data based on:

  • Your consent
  • Contract performance
  • Legal obligations
  • Protection of vital interests
  • Public interest
  • Legitimate business interests

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion
  • Request data portability
  • Object to certain processing activities

Your information may be processed in Ireland and transferred to countries including Canada and the United States.

More information:
https://help.shopify.com/en/manual/your-account/privacy/GDPR

Automated Decision-Making

Shopify uses limited automated systems for fraud prevention, including temporary blocking of suspicious IP addresses and payment methods. These measures do not have a significant legal effect on users.

CCPA (California Residents)

California residents may request to:

  • Know what personal information we collect
  • Access their information
  • Correct or delete their information
  • Request data portability
  • Authorize an agent to submit requests on their behalf

Please contact us using the details below.

Cookies

We use cookies to:

  • Keep the website functioning properly
  • Remember your preferences
  • Improve your shopping experience
  • Analyze website traffic
  • Measure marketing performance

Cookies may be session-based or persistent and generally remain on your device from 30 minutes up to 2 years.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Do Not Track

Because there is no consistent industry standard for "Do Not Track" signals, our Site does not currently respond differently when such signals are received

Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us:

WhatsApp / Phone: +92 320 2502156

Email: hellovelvry@gmail.com

Address: Korangi No. 6, House No A/268, Sector 44-A, Karachi, Sindh 75120, Pakistan

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (PKT)

If you are not satisfied with our response, you may lodge a complaint with your local data protection authority or visit:

https://ico.org.uk/make-a-complaint/